Reinstall Zoom. If the Logitech microphone is selectable but you are unable to record audio, verify that the microphone is not muted by executing the following steps: Open the "Master Volume" control panel "Start > All Programs > Accessories > Entertainment > Volume Control" Click Options > Properties. If the working headset is then replaced with the non-working headset again does the audio stop working? This is how I corrected my Logitech Headset and Skype problem. Rebooting does not help, different USB sockets do not make a difference, and both my laptop and my desktop show the same issue. Apple may Update its cheapest iPad with a Bigger display and Better processor in Spring 2021, Microsoft will release xCloud streaming service for iOS and PC users in Spring 2021, OnePlus Co-Founder Decides To Start an Audio Startup: Raises 7 Million in Seed Funding, Nvidia Expands DLSS Support to Cuisine Royale and 3 Other Titles. You would need a pin and you would have to take off the left side plate carefully. If using the mobile or desktop versions, uninstall Zoom and redownload it from the Apple App Store, Google Play , or the Zoom website . External devices load their drivers when connected to the system. To remedy this, you have to navigate to Windows settings and change the option manually. Logitech Zone Wireless Bluetooth headset designed to help you work from anywhere with exceptional sound, flip-to-mute mic, and Qi wireless charging. In this case, since the user is able to listen to the audio, even though the microphone is not working, we know that the device is connected and loaded the drivers. So after his no matter in which machine we plug it in it doesn't work, so 2 units gone on the same day. Solution 1: Change the Default Format of the Speakers If the speakers are sort of working but the sound they play is noisy and low-quality, you should check if the sample rate is too low. Can you think what might be causing sudden failure of hardware ?! Now try launching the application and see if the mic is working properly. I have exactly the same symptoms. By isolating your voice from any acoustic clutter around you, this USB headset delivers superbly clearer calls and video meetings. Advantages of the microphone: Very loud and not hard to understand. Press Enter to open the Device Manager. It is a choice for numerous people and when its mic not working means they are not able to communicate when playing games. Sound used to work then it stopped. When the headset is plugged in now it is only the ‘USB Audio’ item that is enabled and becomes available for selection. Consequently it is the microphone that’s important to me and that seems to work fine. Device Manager => Sound, video and game controllers => Logitech G PRO X Gaming Headset => Right-click Properties => Driver tab => Uninstall Device. The following helped fix the problem of no audio for both myself and a friend: Verify Game (just in case). Logitech G933 is one of the most popular and economic headsets out there which doesn’t compromise in quality while also being budget friendly. $ 229.00 - 259.00 Find the best products for wherever you work Superior record of delivering simultaneous large-scale mission critical projects on time and under budget. Works great now! Navigating to Audio inputs and outputs in Device Manager; Then Right-Click ON the Microphone and select Uninstall Device Uninstalling the Blue Snowball Drivers; Similarly, Navigate to Sound, Video and Games Controller. The discussion that Stephan9050 gives the link for doesn’t seem to exist any more (the link didn’t work for me and it didn’t turn up under a search). I tried all the suggested fixes I could find and none of them made a difference. Now Logitech appears in the Speakers selection box. Logitech H340 USB headset with noise-cancelling microphone reduces background noise and delivers clear digital audio for VOIP and Skype calls. This works in most cases, where the issue is originated due to a system corruption. Disadvantages of the microphone: VERY LOUD. The ‘Manage Dictation Source’ feature in ****** that is used to select the microphone still shows an item for ‘Logitech USB Headset H340’ from when the headset was first in use. My headset is brand-new, the microphone is working fine, but I don't get sound. I rang the Logitech support line and described the problem and what I had done to investigate. If all three solutions don’t work out, you can try hard resetting the headset properly. Initially it was recognised as ‘Logitech USB Headset H340’ and both audio and microphone worked fine. The audio output works fine, just the Mic doesn't wok. Start Task Manager, select Processes, hit the "L" key, find something along the lines of "Logitech Surround Service", kill it. This was set as the default behavior for all headsets and microphones. I even tried to record something on my phone but still no audio input. Being an owner of two devices (one them keeps working), the device sends the wrong device ID. I tried the other adapter and it still has the issue. This is genuinely upsetting because logitech is my go to product for my PC accessories and this is my first time running into an … Make sure that you are logged in as an administrator before proceeding. Has anyone found a solution for this? The utility will launch and the firmware update will begin. I have tried everything to fix it if it was a software issue, but this is a hardware failure and the device audio portion is not recognized anymore after this happens. The volume mixer does show sound being played on the device—which was "USB Audio" a little bit before but now is "4- USB Audio", i.e. I have the exact same issue, and it works for the first time when I use the headset showing as H340, but however, several days later(cant remember if any windows update or not), when I use it again, it shows only "USB Audio" and i can not hear anything at all, but mic's still working. The headset, mic and even the USB dongle are all the same shade, making it much easier to keep track of them in my growing pile of headphones and widgets. https://forums.logitech.com/t5/Earphones-Headphones-Headsets/Logitech-H340-headset-not-working-with-Skype-Windows-10/td-p/1514779. I have contacted support and I'm now waiting for an answer. Restart PC … When you plug your microphone into the headset, there should be a little notch that aligns it, if it isn't properly aligned, then it won't work. This will tell Skype that you prefer Logitech Headset for your output speaker. Can ynone help? What causes Logitech G933 Mic to stop working? Locate the sound icon present at your taskbar. AMD Radeon RX 6000 and NVIDIA GeForce RTX 3000 Series of Graphics Cards Supply Issues Partially Due To GDDR6 Memory Shortage? It's interesting to hear comments from someone who has several headsets to test with. Windows update being the main reason, there are also several other as well. I have even refreshed the windows on a dell machine and same problem, it displays as USB Audio instead of its name which used to appear , and microphone works OK in all of the machines. Comfortable design Enjoy a perfect, comfortable fit—with an adjustable, lightweight design. If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. Unfortunately, the store I got this one from is not willing to give me a replacement or store credit. if you have a non-working headset plugged into a PC and then replace it on the same PC and USB port with the working headset does the audio work correctly? Connect the headset to your computer via both (the wireless adapter and a USB connection) before we start the update. Go to the bottom and SAVE. Now test the microphones properly and see if the issue has gotten fixed. Press and hold for around. If you have ongoing audio problems with your mic, open Zoom while not in a meeting and select the Settings gear, then choose the Audio tab and select Advanced to change these options. GBP 199.00 Logitech Wired Personal Video Collaboration Kit Provision any desk with an essential HD webcam matched with a USB wired headset specifically designed for noisy workspaces. It was agreed that it sounded like a hardware problem and I was told to take the headphones back to the store for replacement or refund. The microphone works, but the sound does not come through. The hard reset will remove all stored configurations and set the headset as if it was new. Microphone: Logitech USB Headset: USB Audio:2,0: Mic. GBP 199.00 Logitech H820e Headset Wireless headset for business communications GBP 129.99 - 139.99 Now take a small pin and locate the hardware reset button. 1] Press Win + R to open the Run window and type the command devmgmt.msc. Headset driver is corrupted, outdated or incompatible with your Windows version – all of these scenarios might prevent your Logitech’s headset microphone from working; Nano USB dongle is no longer paired with the headset – There are certain situations where the connection between the USB receiver and the headset needs to be re-done. I mentioned it as hardware issue because once it happens then we can never make it work regardless if we try in any number of computers. I have the same problem as well. I have purchased 5 units of H340 for our office and one by one 4 have stopped giving audio withing 2 months of usage and only one is working, which i believe can fail anytime. Their microphones aren’t working properly and it continues to cut out, not connect, or just sound funny altogether. Acoustic echo cancellation, a noise-cancelling mic, and digital signal processing (DSP) block out unwanted noise for clear conversations with great sound quality. I bought mine back in October 2016, and the audio stopped working on April 24th. If the Logitech microphone is not a selectable option, skip to Step IV. My mic is not working. Same issue here. Logitech H540 USB headset with noise-cancelling microphone and on-ear controls delivers hd sound quality for VOIP, Skype calls, and video calls. The problem occurs on both my desktop (Windows 7) and laptop (Windows 8). Yes i would like to share my experience on this as well. Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. 3] Ri… On Linux, lsusb shows "0572:1400" [Conexant Systems (Rockwell), Inc.] instead of the proper "046d:0a38" that is recognized as the H340. I think it was the same discussion I contributed to earlier in 2016. They cannot talk to other players on the microphone, which makes gameplay that much more difficult. Me too. Now we will run the utility using the force command. It is annoying not having audio when the H340 is plugged in though. In this case, we can try connecting your headsets with your computer and update the firmware to the latest version. This behavior was seen with the majority of the users whoever updated their Windows 10 through the Windows update module. It is a choice for numerous people and when its mic not working means they are not able to communicate when playing games. Are you still watching this pstamb? Under "Mixer device" select the Logitech Mic (Logitech … Turns out, in the HD Audio Manager (Control panel>Hardware and Sound>HD Audio Manager), there's a section under the microphone tab labeled "Microphone Effects". Set USB Headset as Default Device. have exact same issue, driving me nuts. Logitech H390 USB headset with noise-cancelling microphone, padded headband, and in-line controls delivers enhanced digital sound quality and comfort. Other users were having the same problem. I would like to share my experience about this problem and unfortunately there is no solution to this problem, the product is defective and Logitech must stop producing this product or fix this. Assuming the "Logitech USB Headset" is also an option that you see, click Logitech. In rare cases, the firmware of your Logitech headsets may not be updated or might not be working correctly. After a Windows Update, all microphones were not allowed to transmit their sounds to applications. Audio drivers – Last but not least, faulty or old audio drivers can be a culprit of the problem and you should update them as soon as possible! Once in the command prompt, execute the following command so we can locate the G933 Firmware Update Utility. Right-click on it and select, In case you don’t see the headsets in the recording tab, navigate to the. Users started reporting that their Logitech G933 Mic stopped working after a potential Windows update. I bought an H340 headset and had a similar experience to Derek6198. In reality, it will be transmitting but you will be given an illusion that isn’t. the green in the bar goes up and down with the volume, but it's not actually audible. The Logitech H570e Headset offers premium features at an affordable price. We have to update them. In this solution, we will navigate to your microphone settings and make sure that the level of the mic is set correctly. The same is true with the Logitech headset. Did your working headset send the expected 046d:0a38 ID? Follow on-screen instructions so the update utility can begin. While two of the units were failed already a month ago with a gap of 10 or 15 days we still had 2 of them working on two laptops. Then I replugged the Headset back in then the Logitech Software and the headset finally worked. However when i plug the cable halfway out it, it works but is very silent and the audio quality is very bad. It is listed in Nuance’s compatibility chart with a good score. CHOOSING THE RIGHT HEADSET or its internal memory gets overwritten for some reason?! The same problem continued after the upgrade. Logitech Zone Wireless Bluetooth headset designed to help you work from anywhere with exceptional sound, flip-to-mute mic, and Qi wireless charging. After updating, restart your computer and your headsets and check if the issue is resolved. As per pstamb's post above, the USB ID of my H340 is vendor ID 0572 and product ID 1400. Make sure that you disconnect all other peripherals from your computer before proceeding. You can download Restoro by clicking the Download button below. I ended up swapping them for a different brand which seem to be working very well so far. If your mic is broken physically, there is no way we can fix it here. It would be nice to get an actual solution. 2] In the Device Manager window, scroll to Audio inputs and outputs and expand the list. I'm using Windows 10. Microphone … If this doesn't work, kill Logitech Game Software too. Some of the reasons why your Logitech G933 Mic might not work are but not limited to: Before we move on with the solutions, you need to make sure that there is no hardware issue with the headset. Logitech USB Headset H340 Details and Price Exceptional sound clarity With crystal-clear digital sound, your internet calls, music, viral videos, and more will sound better than they ever have. After a few uses my laptop started recognising it as ‘USB Audio’ instead. Mine defaulted to 'Personal Call', and for whatever reason that was forcing windows to override the audio jack and default to the internal microphone. I have subsequently upgraded to Windows 10. First I completely unplugged the headset from the computer, then I went into. an ic chip burns? If you do wish to enjoy a high-quality sound from the headset, it … Zone Wired solves the ambient noise issue with noise-canceling dual mic technology that accurately suppresses distracting sounds like keyboard clicks, nearby talkers, and HVAC noise as close as 60 cm away. They immediately returned the wrong ID so it seems likely to be a hardware issue. If you are experiencing a problem with your Logitech wireless headset microphone not working, you aren’t alone. My reason for buying the headset was for dictation use with ****** NaturallySpeaking. If the Line-in level for your microphone is not set to the correct levels, the sound might not get transmitted correctly to your computer. Navigating to Sound, video and game controllers; Now Uninstall the Microphone Drivers from here as well. The working set sends 046d:0a38. Logitech H540 USB Headset with Noise-Cancelling Mic IE8/IE9/IE10 is no longer a supported browser. I was running Windows 8 when I first bought the H340 and when the audio stopped working. I tried all the suggested fixes and it wasn't fixed. Just bought a Logitech H390 and the microphone does not work on my Windows 10 Dell Precision 5530. As for Derek6198 above, it worked for a while for me, but now no more. No more audio after that happened. Now press Windows + S, type “command prompt” in the dialogue box, right-click on the application and select. When I go into the. Hi gosto77, yes, that is the case. It would be great to know if anyone has found a fix for this. Few days ago We had an issue with one of the H340 unit connected with Lenovo ideapad 310 and it starting giving this problem all of a sudden, we plugged it out and we had another working unit connected to another Lenovo ideapad 310 , it was working fine on that machine and being detected as Logitech H340 in windows 10, when we plugged it out and plugged  it into the system which was having issue then it stopped working as well. Choose H570e Mono or H570e Stereo for one or two speakers. Other than that I have no idea, i am having problems where the mic works but people on discord can still hear my headset noise, even when the mic … Save changes and exit. I haven't got any answers for your questions I'm afraid. Rating: Good (4 out of 5) Date: 4 December 2020 at 16:55. If so that would seem to point towards to a possible hardware issue with the H340. Logitech H340 USB Headset with Noise-Cancelling Mic IE8/IE9/IE10 is no longer a supported browser. Hi, the output of the Headset only works sometimes when I plug it in with the USB Port with the Blue software Soundcard thing and when I plug it in with the green and the pink only the output works, the Mic doesn´t work at both of these varriants. You need to take it to a technician for repairs. Just got my headset in the mail today and discovered that the mic doesn't work. Windows Sound Control Panel --> Recording Tab...the Levels sub-tab for the microphone is blank...it just refuses to recognize the mic. Have you done tests swapping the working and non-working headsets on the same PC? e.g. I tested my headphones in a PC that they had never been connected to before and monitored the USB ID. I appreciate the above suggestion for drivers, but the Logitech website itself suggests this device does not require any software at all, nor does my device manager believe it does, so I doubt that is where the problem lies. 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Command prompt, execute the following command so we can fix it here reason buying. The hard reset will remove all stored configurations and set the headset properly then replaced the.